Privacy Policy

This Privacy Policy explains how Wigsons Digital collects, uses, stores, and protects personal information when you visit our website (wigsonsdigital.com), submit an enquiry, or engage our services. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the practices described here.

1. Who We Are

Wigsons Digital is a web design and build agency providing website services to businesses in the hair and beauty sector. We operate as a partnership between Robert Thompson and James Wigmore.

2. What Personal Data We Collect

3. How We Collect Your Data

• Website enquiry and contact forms — powered by FormSubmit, which sends your submission to our email.
• Direct email or phone contact — when you reach out to us directly.
• Requirements forms — when you complete our client intake form after making an enquiry.
• Client Service Agreement — when you sign our contract via DocuSign.
• Payment processing — when you make a payment via a Stripe payment link.
• Website analytics — when you browse our website (see Section 7 on Cookies).

4. Why We Use Your Data (Legal Basis)

5. How We Use Your Data

• Respond to your enquiry and prepare a proposal.
• Deliver your website project — including design, build, testing, and launch.
• Send project updates and communicate throughout the build process.
• Process deposits and final payments via Stripe.
• Send contracts via DocuSign for electronic signature.
• Provide ongoing support and monthly updates (1 hour per month) for retainer clients.
• Maintain financial and contractual records as required by law.
• Send marketing communications about our services, where you have given consent.

We do not use your data for automated decision-making or profiling.

6. Who We Share Your Data With

We only share your personal data with trusted third-party services necessary to deliver our services. We do not sell your data to any third party.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site. This helps us improve our content and user experience.

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — to understand traffic patterns and page performance. These are only set with your consent.
• Preference cookies — to remember any choices you make on the site.

When you first visit our website, you will be asked to accept or decline non-essential cookies. You can change your preferences at any time via your browser settings. Refusing cookies will not affect your ability to enquire about or use our services.

8. How Long We Keep Your Data

9. Your Rights Under UK GDPR

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct any inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data in certain situations.
• Right to data portability — you can request a copy of your data in a machine-readable format.
• Right to object — you can object to us processing your data for direct marketing purposes at any time.
• Right to withdraw consent — where we rely on consent as the legal basis for processing, you can withdraw it at any time.

To exercise any of these rights, contact James Wigmore at james@wigsonsdigital.com. We will respond within 30 days at no charge.

10. Data Security

• Storing client files in Google Drive with access restricted to the Wigsons Digital team.
• Using Stripe for all payment processing — we do not store payment card details on our systems.
• Using DocuSign for contract signing — a secure, encrypted platform.
• Using password-protected and two-factor-authenticated accounts for all business tools.

No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

11. Links to Other Websites

Our website may contain links to third-party websites (for example, our social media profiles or tools we recommend). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal data with them.

12. Children's Privacy

Our services are intended for business owners and are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The current version will always be available at wigsonsdigital.com/privacy.html.

Where changes are significant, we will notify active clients by email.

14. Contact Us